Apr

Toorak Road Vet Clinic > Clinic News > 2023 > April

Behind The Scenes Of A Veterinarian Practice: A Day In The Life

Clinic NewsApril 17, 2023

As pet owners, we entrust our furry companions to the care of veterinarians. But have you ever wondered what goes on behind the scenes of a veterinarian practice? A typical day in the life of a veterinarian involves much more than just examining pets. From performing surgeries to counselling pet owners, veterinarians have a lot

Google Rating

4.9

Based on 67 reviews

Toorak Rd Veterinary Clinic

4.9

David O'Callaghan

01:12 22 Aug 24

I am distressed with your conduct in refusing to consider an alternative clinical opinion followed... by your refusal of any further discussion about the ongoing assessment and/or treatment of my dog. Your instruction that I take her to a different veterinary clinic was petulant.Nearly 9 years of patient-vet relationship has been destroyed by your conduct.I am just relieved to have since found an understanding, caring and inclusive veterinary clinic to care for my dog's health and wellbeing.read more

Sonia Zimmermann

09:02 28 May 24

Dr Rachel Lee was caring and took the time to make our first time with our Saint Bernard puppy at... the Toorak Rd Vet Clinic a pleasant and informative one. The receptionist was brilliant, efficient and accommodating, too, which was fabulous as one does not sleep much with a new puppy!!!....read more

Olivia Kershaw

10:30 24 Apr 24

A big thank you to Dr Sebastian Willitts and the team!I was in a slight panic when I came home... from work and realized my Pug needed assistance, I called Toorak Road Veterinary Clinic expecting them to say it’s to close to closing time (especially due to been a new patient) but I was wrong, we were welcomed to attended right away.On arrival we were welcomed by lovely staff and a very clean practice.Dr Willitts was very thorough when examining my Pug and took the time to explain to me his findings and answered all my questions giving me reassurance.Thank you guys once again, appreciate it!Will definitely be attending again!read more

Hannah Peterkin

11:39 03 Apr 24

I can’t recommend Toorak Road Vet enough. Referred as a sister clinic from our usual vet, Caulfield... Vet, On the most heartbreaking day saying goodbye to our cat they were the most professional, caring and thoughtful place. I’ve never had to say goodbye to a pet before and they listened, explained everything, gave us time, and were considerate in every way imaginable. The hand written note from Dr Sebastian was truly the icing on the cake. Knowing that every detail was cared for is so reassuring and compassionate. Highly recommendedread more

Lana Jackson

04:02 03 Apr 24

Thank you to Dr Sebastian and the equally as incredible team at Toorak rd Vet. Thank you for your... kindness during everything re my beloved cat- I am truly moved. Dr Sebastian has a warm, personable approach that I found so comforting when other vets spoke to me in a more colder, medical professional way. I would recommend this vet to anyone, and will come back with any future fur family. I cannot thank you enough.Sophie.read more

Kara Morton

22:42 04 Mar 24

Fiona was so great with our 3 cats for their annual check up, we appreciate her time, care &... knowledge.read more

S H

05:16 15 Feb 24

Thank you Nandita and Dr Fiona for fitting us in last minute for an emergency consult! We really... appreciate your kindness, professionalism and compassionate, gentle care with our most precious boy. We're very grateful. 🙏🏼read more

Andrea Lomdahl

10:46 09 Nov 23

Friendly and very thorough vets and vet nurses!

Ellen Macfarlane

03:56 03 Nov 23

Incredibly kind and thoughtful staff! Highly recommend.

Amanda Tyson

20:18 01 Nov 23

I would just like to give a huge thank you too Toorak Road Vet Clinic for the care of Barney and... Snoopy.Having been there many years ago, I returned with my new dogs. Barney has had ear and eye problem since returning and the care has been second to none.James, dealt with his ears beautifully and Sebastian, his eye (Barney wanted to stay with Sebastian and I had to bribe him out of the room)They were happy to have him as a drop off when there were no appointments to be had alsoErin is a wonderful Practice manage and so far I have dealt with Olivia, Laura , Sarah and two whose names I did not get.After injuring my foot, they were happy to accept my swabs being dropped offDr Adele followed these up with a phone call following an extremely busy day for them.I am so glad to be back thereThank you everyoneMandy, Barney and Snoopyread more

rebekah gayle

04:50 11 Sep 23

They have looked after 3 of my pets over the years, and they always offer such kind care of my pets... but also of me as a distressed pet mum, with her sick baby.When one of my cats passed earlier this year, they sent me a nice card with seeds to plant in honour of my cat. They are always very thoughtful and put my cats at ease, my cats are healthier and happier because of them.read more

Phoebe Navin

08:59 30 Aug 23

My dog loves coming to this clinic. The staff make her feel safe and are great at managing any... anxiety that comes up.read more

Lisa Shrimpton

13:49 21 Jul 23

I took my geriatric dog there to see Sebastian today. Well worth tracking him down. He’s a fabulous... caring vet.read more

Leah

23:49 09 Jul 23

Was my vet for my two high maintenance elderly cats for 10 years (we recently moved)Cannot... recommend enough - been through thick and thin with this amazing team as they always did everything they could and helped so much when it came to my two furbabies.read more

yuval tirosh

09:18 17 Jun 23

We had a great experience visitng the clinic for the first time, getting a vaccine for our dog. Dr.... Sebastian was very friendly, he examined our pup, explained the procedures and gave us helpful advice and clearly he loves animals and cares about them deeply, which is exacly what we were looking for in a vet.read more

Jesse Pope

05:53 10 Jun 23

Great clinic, really thorough and very friendly staff.

Deb Versace

10:52 08 Jun 23

Having recently moved to the area I googled local Vets. I chose Toorak Road Vets and am so glad I... did. I took my 17 year old cat in for her immunisations and was so pleased with the excellent care given by the lovely Vet, Fiona. She explained everything fully and was wonderful with Lexie, who is a very timid cat. The young ladies in the front office were also friendly and helpful. Thank you so much.read more

Chloe Munsie

22:03 28 Mar 23

Absolutely incredible staff. The clinic has a really nice caring team, almost giving it a little... tight knit family vibe.We had a little scare for our 2 yr old Tabby Bobbie who was spiking a nice fever and having troubles eating. Vet James was so thorough, explained everything and gave me all the information I needed. He did absolutely everything possible to try to diagnose and get Bob back to his normal spunky self. There was so much care provided and made me feel like Bob was the only patient for the day. Which I’m sure is the care James provides to all patients.And of course the nurses, reception and all other staff made him so comfortable during his little day trip. Thank you all, we’ve definitely found our Family Vet clinic. 🐾😸read more

Sarah Bekker

05:46 17 Jan 23

I cannot recommend and thank Toorak Rd vet clinic enough for their geniune, thorough and... professional service. I am a canine behaviour consultant and trainer based in Camberwell and refer all my clients onto Toorak vet after their comprehensive assistance with my Great Dane Kaiser who became extremely violently ill as a young pup. Thankfully Kaiser is now as happy and healthy as ever and has had extremely positive vaccination and consultation appointments since with Dr Sebastion, Dr Diana, Dr Miriam and all the beautiful vet tech’s who liased with us compassionately through his life threatening health scare and provided the upmost care and sincere concern for our little boy and now spoil him with love (and treats) every visit. They have a lifelong client out of us 🐾read more

Andrew Godfred-Spenning

00:48 21 Dec 22

Thank you so much to everyone at the Toorak Road Vet Clinic for their wonderful help. Their kind... and friendly manner, from receptionists to veterinary staff, always puts my cat (and myself) at ease and we always feel confident in their excellent service.read more

Mark

00:03 16 Dec 22

The caring and professional team at this clinic made the last few weeks of my 16 year old Labrador... comfortable and humane. Nothing was ever an issue and the follow up after each procedure to check on his welfare was without par. Our family felt fortunate to have found this level of professionalism and courtesy. It is my pleasure to post this 5 star review for Toorak Rd Veterinary Clinic.read more

Sophie Cass

22:47 25 Oct 22

James was fantastic! he was very kind and reassuring. You can tell he is really passionate about... his work.Basil was very well looked after.read more

Lauren Potter

06:11 02 Oct 22

They go above and beyond.They made time to see my sick cat, despite being fully booked and us... being new clients.Not the cheapest vet, but worth the extra.We will definitely be back.read more

Michael Lee

08:07 29 Sep 22

Excellent. Requested sterilisation certificates, which include microchip numbers, for our dogs. ... Timely delivery via email of certificates.read more

Eric Bagrianov

02:29 31 May 22

My little boy unfortunately got into something he shouldn’t have and was a major risk for a puppy.... Everyone was expecting the worst but with the amazing team there they were able to control the situation and help my angel. Without this team I’m sure the circumstances would be different. Nothing short of perfection from their team and will continue to go through this vet in the future for all requirements for the puppies needs as the service/ Trust is simply perfectread more

10:56 14 May 22

Terrific clinic. They look after our two DSH cats. One is very anxious and Sebastian did a... sensational job today of handling her with tremendous patience and care. A few years ago the clinic sensitively helped us manage the rapid deterioration and end of life care of another much loved cat. We really appreciated their kindness. Highly recommend.read more

Sally Cassidy

13:52 05 May 22

WOW! Incredible staff! called yesterday morning last minute about my dog Rosie and the wonderful... girls on the front desk did everything they could to get us in INCLUDING retrieving all of my dogs past history from our former vet. Then when we arrived the receptionist was so so lovely and welcoming (a toddler and dog in hand) she made me feel so comfortable and at ease Emily and Laura and Caitlin what wonderful girls thank you 🙌 Then the vet WOW WOW WOW comforting, understanding, knowledgeable and totally engaged in everything to do with Rosie and getting her back in shape so professional honestly one of the best experiences and I can see why there is so many 5 star reviews! Thank so again so so much for all of your help with our girl Rosieread more

Sheina Peacock

04:49 01 Apr 22

Absolutely amazing care and staff! Special thanks to Miriam for her kindness towards us and our... animals. Safe to say our Pepe loves his vets!read more

Nicholle “Nich” Burns

01:07 16 Mar 22

Able to book an appointment at short notice for the Saturday. Attentive and knowledgeable over the... phone to ascertain the extent of the issue for my puppy. Sebastian was excellent, listened to concerns, thorough work-up and assessment of Lucy's issues. Provided sound advice and a plan based on latest evidence and experience. A follow up call 3 days later was welcomed and I felt they cared for my dog. A strong recommendation from me - dog on the mend and doing well :)read more

Eileen Macpherson

08:43 11 Nov 21

We have used this clinic for some years for 2 cats and always been very happy with the responsive... service and great advice and support provided. We had to say goodbye to a much loved cat today after kindly being given 24 hours by Diane to have her at home for our personal goodbyes. The end process at the clinic was explained clearly to us and was conducted with genuine compassion and the utmost care for our cat and we felt very supported at this sad time. Thank you Diane and your wonderful staff.read more

Mark Smyth

08:03 18 Oct 21

Thank you to all the staff at Toorak Road Veterinary for seeing my little Staffie today. I really... appreciate your friendly and professional advice and care.Thanks again Carolynread more

Judith Bancroft

09:09 15 Oct 21

Could not speak highly enough of this business. After a fall our nearly 13 year old dog was limping... badly. His regular vet was “too busy”. Other nearby vets were unable to take him. Enter Di and her lovely staff at Toorak Road Vet Clinic. Warm, caring, efficient and thoughtful. They took great care of our dog, and didn’t “over service” with add-ons and extras. Just great service delivered with kindness. They have a new client for liferead more

Emily Rayner

00:53 09 Oct 21

The ladies at the clinic were super helpful and friendly when helping out my boy Pete. Thank you :)

Kat

09:52 28 Sep 21

I have just transferred my dog's files from another vet to TRVC based on its Google reviews. After... our first visit, I am not disappointed! The staff are lovely, professional and gave me some great advice. I feel I made the right choice transferring my dog's records to this practice. Highly recommend.read more

Sean Solari

03:28 30 Aug 21

Donald McLean

07:48 24 Jul 21

The compassion, friendliness and professionalism of the staff at the Clinic these last couple of... days, is very much appreciated at our sad time. The fact my dogs have always been keen to enter the practice without any hesitation speaks volumes for the way they are treated. Dogs always know !Thankyou everyone.read more

F M

21:19 10 Jun 21

Geoff Reilley

06:26 06 Apr 21

Thank you Janine for another excellent grooming of Charlie. It is much appreciated by our family.

Stephen Levon

23:12 05 Nov 20

Extremely impressed with Diana and Troy from Toorak Rd Vet Clinic. The professionalism,... friendliness and care shown when attending to my puppy's needs was incredible. All of my questions were answered and I felt comfortable being able to watch the whole thing given it was my first experience with my puppy at the vet. Diana explained everything that she was doing and gave me a run down on the diagnosis. I am extremely happy that I have found a great vet for Phoebe :)read more

Liao William

05:11 16 Sep 20

Very nice and friendly service!

Ken Moran

01:45 01 Sep 20

Our Poodle, Jak, gets very excited when we get to the clinic. Probably because of the great... treatment he gets, loves his "hairdresser" as wellread more

Maria Curtis

03:17 13 Aug 20

So professional: I felt safe with the COVID-19 protocols in place and this did not impact on the... usual great, responsive care my dog always receives hereread more

李晓

11:13 08 Aug 20

The staff welcomed us warmly when we got in and they were very professional at handling the dogs.... Despite the Covid situation l, they were still very efficient and got the vaccination done smoothly.read more

Bronwyn Dean

00:26 23 Jul 20

Fitzy is always looked after & cared for so well by Dr Diana, Erin & Rhiannon.

Luca Bottallo

06:39 22 Jul 20

Such great care at this clinic, they even followed up to see how my dog was after the visit. Thank... you!read more

helencanny

09:31 16 Jun 20

My dogs and my family love Toorak Road Vet Clinic! Always get prompt service, great advice and... treats! Di and her team are simply fantastic.read more

Alex O'Halloran

09:15 10 Jun 20

I went to this clinic based of the reviews and if you’re looking for a new clinic like I was, I... would highly recommend. I called up asking for a same day appointment and the clinic did everything they could to fit us in. The team were very thorough, asked a lot of questions and Di was able to give concise, clear diagnosis and treatment. I felt like we were in capable hands and I am looking forward to building a long lasting relationship with this wonderful vet clinic.read more

Ross Basinger

01:04 01 Jun 20

Di and the team do a brilliant job. I travel 30km to take my dogs here and I wouldn't go anywhere... else. I think they are fair with their pricing and do not overcharge. The quality of their service is the best and most of all the dogs love them .read more

Lynda Entwisle

03:10 29 May 20

Nothing but praise for the care given to my new dog, Reg and his predecessor, Trixie. The team are... all welcoming, polite and professional. I always have confidence that Di will listen to my concerns and give me the best advice for treatment. Love the follow up calls too.read more

Jacquie Prentice

12:06 26 May 20

My three dogs have been treated at Toorak Road Vet Clinic over many years. I could not be more... pleased with the care, attention and professionalism of Di and her team. We trust and respect the advice we have been given about our dogs. Recommend highly!read more

Grace

03:40 26 Apr 20

If I could give more than 5 stars I would! These guys are so great, they really went the extra mile... to help me and my greyhound when I was having transport problems.read more

Jamie Cave

05:02 22 May 19

Excellent team, top quality care and surgical skills. Our dogs have been so well looked after by Di... and her staff, for two very different surgeries, and we could not ask for better care, courtesy and professionalism. Thank you!read more

Sula Tyndall

22:46 22 Apr 19

Very kind, knowledgeable and obliging. Spent a while with me and my two dogs and 2 chickens. They... were awesome!read more

Neha Thakur

02:24 08 Jun 18

So grateful to have come across Dr.Louise. She always goes above and beyond caring for my bunny... Oreo. Iv had some terrible experiences at other vet clinics where the vet has scared me and made me even more anxious about my rabbits condition. But Dr.Lou has always comforted me and solved my bunny's issue with a correct diagnosis and procedure.The other girls there Ashley and Reem are so wonderful and caring too! They were answering my calls and txting me while my bunny was in the operating room.Thank YOU all for what seemed like a scary day, feel more relaxed and easy for me! :)read more

Matt Aitken

13:31 31 May 18

My favorite thing about this clinic is that I always see the same vets. They are able to retain... great staff which is very important to me. They have treated my cats and my dog. Diana is an excellent surgeon and the staff are all very friendly and accommodating!read more

Ily

04:51 11 May 18

My dog had block and running nose for a couple of weeks. Her nose was very dry and cracked. We went... to this clinic and the vet told us the dog had no problem, but still asked me to buy some medicine. The symptom continue, we had to go other clinic to find what was wrong. Waste of money!read more

Tom Doublier

03:38 22 Sep 17

Seb

06:49 04 Sep 17

Amazing staff. Incredibly empathetic and great advice

Rhiannon Campbell

02:53 04 Aug 17

Wes Morton

20:52 15 Jun 17

Excellent service from people who love animals

Todd Morgan

03:16 07 Jun 17

They provide quality vet care with clear advice and ability to undertake most procedures in house.... I like that they offer to refer onto specialists when they think a better outcome might be achieved. I've been to many other vet clinics in the area, and after a recommendation from a friend have Toorak Rd Vet Clinic a visit. They were able to sort two long term skin issues out within the first visit. I was pretty impressed.read more

Ulla Werner

05:59 31 Jan 17

I have used this clinic for both dogs and rabbits and I have been extremely happy. Very friendly... and helpful staff and great vets.read more

Nicole's Body Boutique

10:17 09 Dec 16

Ian Mortimer

02:23 07 Mar 16

Barry Sumpter

00:52 31 Jul 15

We are so glad we moved to Toorak Rd Veterinary Clinic. After having a falling out with our... previous clinic. At the old clinic the receptionist was rude where our cat had an overly long ongoing issue for months and months and months. We were all super stressed.After 1 week of care at Toorak Rd Vet Clinic we could see our cats symptoms were improving.After 6 weeks of fortnightly care our cat has been cured.And now she is back to her loving, playful, energetic and curious nature.Traveling to our old clinic we had to wait for a three train crossing. Took forever.The Toorak Rd Vet Clinic is much better situated for us.5 min drive outside of rush hour traffic I can get a parking spot just outside the front door.So convenient!The reception staff is always nice and welcoming and know my cat by name before I even speak.I like their rescued office pets. The giant dog, the curious cat and the chirping bird.My vet is friendly and has a confident caring positive professional nature.My family is very happy with Toorak Rd Veterinary Clinic.Thanks to all.read more

Paws of Love Animal Rescue

08:03 28 Dec 14

Paws of Love Animal Rescue is very lucky to be supported by Dr Diana and the team at Toorak Road... Vet Clinic.A rescue group is only as good as its vet care and we are lucky to have the very best.read more

Stephen Digby

02:07 27 Apr 13

Great staff. Great service. Great care. Their website might look slick but this is a family... business with great skills and honest pricing.read more

See all reviews Write a review

Month: April 2023

Behind The Scenes Of A Veterinarian Practice: A Day In The Life

Contact Us

Links

Working Hours